FAQ

What happens if I still have questions?
If you still have questions, drop us an email, or give us a call, we’d be happy to help!
Is there a cancellation fee?
Up to five days before there is no cancellation fee, 48 hours before you will be charged 50%, plus taxes. A no-show will incur a 100% charge, plus taxes.
Are there any additional fees?
You will get an invoice as soon as your booking is made, if there are no amendments to your booking, this will be the total amount. We do charge for breakages – please see our Terms and Conditions.
Am I required to pay a deposit?
Bookings are only secured once a 10% deposit has been received.
Will cutlery be included?
We do not provide cutlery, however, should you need some, please check out our cutlery packages
Will I have to clean up?
No! We are very well house trained and will do that for you.
Do I need to pay for service staff?
For all events there will be a minimum of one Chef and one Waiting Staff. We operate a guideline for one service staff per 20 people, this enables us to give you a fuss-free and smooth event. We do offer a Pick Up/Delivery service should this not appeal to you.
How long will you need to set up?
This depends on the catering package, for Paella we would need to arrive one hour before. For bigger packages such as the Spit Roast and Rotisserie we would need to arrive earlier to begin cooking – this information is available under all catering packages.
How much notice do you need?
We request a minimum of 36 hours notice.
What is the minimum and maximum amount you can cater for?
All minimum order numbers can be found on our catering packages, currently we cater for small events however we can be flexible.
Are you able to cater for dietary requirements?
Absolutely, if we are made aware when booking.
How much food shall I order?
Most packages are priced per person, for those that are not we have included guidelines. If we feel you have under or over ordered for your guest, we will contact you.
Do you offer tastings of your packages?
Currently we do not offer tastings however feel free to drop by our restaurant, Le Coq Rotisserie, to get an idea of the flavours that will be served.
Do you supply the equipment?
Yes! All we need is a space to operate in.
My event space doesn’t have a kitchen; can you still cater for us?
Luckily, we are self-sufficient and bring everything to you – so no need to worry.
How far in advance should I book?
Ideally ASAP, especially on busy days of the year to avoid disappointment. We can however cater for events with 36 hours notice.
Which areas do you serve?
We are based in Rozelle, servicing mostly Inner West. We are open to cater outside of that area, just let us know when making your booking.